Shipping policy

Digital Delivery & Shipping Policy

Thank you for shopping at Kiddo Step (https://kiddostep.com).

Since our store specializes in digital products and downloadable content, we do not offer physical shipping. Please read our delivery policy below to understand how you will receive your purchases.

1. No Physical Shipping

All products available on kiddostep.com are digital files (primarily in PDF, PNG, or ZIP formats).

  • No physical printed materials or products will be shipped to your physical address.

  • You will not receive any package via postal services or couriers.

2. Delivery Method

Once your payment is successfully processed, your digital files will be delivered through the following methods:

  • Instant Download Page: Immediately after checkout, you will be redirected to a confirmation page with a download link.

  • Email Delivery: An automated email containing the download links will be sent to the email address you provided during checkout.

  • Customer Account: If you have registered an account on our site, your purchased files will be permanently available in your "Downloads" or "Order History" section.

3. Delivery Timeline

  • Instant Access: In most cases, delivery is instant (within minutes of a successful transaction).

  • Payment Delays: If you use a payment method that requires manual verification (such as some bank transfers or e-checks), your download link will be sent once the payment has been officially cleared.

4. Technical Requirements

To access and use our digital files, you will typically need:

  • A stable internet connection to download the files.

  • Software that can open PDF files (e.g., Adobe Acrobat Reader).

  • A printer (if you intend to use the worksheets in physical form).

5. Download Limits

To ensure the security of our digital assets, we may implement:

  • Download Attempts: A limit on how many times a single link can be clicked.

  • Link Expiry: Download links may expire after a certain period (e.g., 30 or 90 days). We recommend that you save the files to your computer or cloud storage immediately after purchase to ensure you have permanent access.

6. Sister Site Reminder

Please note that Kiddo Step is our premium store for paid digital files. If you are looking for our free resources that do not require a checkout process, please visit Kiddo Worksheets at https://www.kiddoworksheets.com.

7. Troubleshooting & Support

If you do not receive your download email within 10 minutes of purchase, please:

  1. Check your Spam/Junk folder.

  2. Ensure you used the correct email address at checkout.

  3. Contact us at cs@kiddostep.com with your order number, and we will assist you in accessing your files manually.

Note: By purchasing from Kiddo Step, you acknowledge that you are buying digital content and that no physical shipping is required.